Uber Vendor Management Specialist 

United States, West Virginia 

86660701

About the Role

Role Description:

As a Vendor Management Specialist, your primary focus will be on meticulously managing daily, weekly, and monthly site performance metrics. You'll analyze KPI trends, extract insights, and pinpoint problem areas within our managed businesses. Additionally, you'll take charge of coordinating cross-functional projects, ensuring seamless documentation, and driving data-driven analyses to identify and address issues effectively.

• Track and report vendor performance metrics, ensuring accountability and improvement.
• Coordinate with internal teams and third-party vendors to close action items and resolve issues.
• Lead performance improvement projects and provide actionable insights to enhance business operations.
• Build and maintain strong relationships with vendors, ensuring alignment and effective communication.

• Proficient in Google Workplace (Docs, Sheets, Slides) for daily tasks and project documentation.
• Familiarity with Uber’s products and operations, specifically in the US & Canada markets.
• Previous experience in customer experience delivery, with a focus on proactive problem-solving.
• Strong stakeholder management skills and an ability to communicate effectively across teams.

• Excellent storytelling and presentation skills, with a focus on clarity and engagement.
• Background in project management/change management, with relevant certifications a plus.
• Proven success in driving customer experience initiatives for Uber products across multiple regions.
• Strong data analysis skills, with experience in SQL and vendor relationship management.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .