Citi Group Total Rewards – HR Benefits Operations Head SVP Hybrid 

United States, Florida, Tampa 

679118169

Process Management, Validation and Control

• Manage the operational delivery of benefit administration items, including but not limited to: EIB (Payroll deduction) file creation and uploading, employment status change reporting, population reconciliation, data entry, and the monitoring of allowances

Ensure proper payment to all third-parties by processing benefit vendor invoicing and purchase order creation

Ensure all activities and processes are fully documented and standardized, where applicable, across all geographies

Ensure Total Rewards benefits operational processes consistently meet the committed service standards (completeness, timeliness, accuracy)

Ensure all established operational controls and reasonability checks are performed on a timely basis, and that the results of controls are evidenced

Ensure that allissues and CAPs (corrective action plans) related to the operation of benefits processesare documented and subject to source/cause analysis, and that the necessary remediation actions are completed and tested on a timely basis

Ensure Total Rewards benefits delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met

Ensure all Total Rewards benefits processes are always demonstrably “audit ready” and assume management responsibility for the successful outcome of all internal and external audits as they relate to the Total Rewards activity set.

Optimize the benefits operations operating model; Identify and assess end-to-end work streams across all geographies that can be automated and centralized to realize efficiencies and streamline resources

Identify processes where there can be cross-training opportunities or where there is ability to automate

Management and Supervision

Provide Leadership and Management direction for the Benefits Operations Organization globally.

• Management and delivery against all goals, including performance metrics, productivity commitments and financial plans

Identify opportunities for and drive improvement in control processes, delivery practices and systems.

Drive the timely implementation of global initiatives.

Represent and advocate for the needs of Benefits Operations in Total Rewards leadership forums.

Drive talent development for the benefits operation’s organization, including the development of actionable succession plans for all critical positions.

Skills and qualifications

10+ years of experience in Benefits Administration and/or Operations

Preferably experience in multi-country benefits environments.

Strong knowledge of payroll processing as it relates to benefits operation preferred

People management and leadership skills

Strong analytical and problem-solving skills - facilitation, negotiation and influencing skills

Process analysis skills through the use of controls and metrics

Excellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi.

English speaking necessary; fluent Spanish or other language preferred

Demonstrates drive, integrity, good judgment, adaptability, creativity, agility/flexibility, self-awareness, and ability to multi-task and prioritize

HR/Benefits BPO experience is also desirable

Anticipated Posting Close Date:

View the " " poster. View the .

View the .

View the