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Process Management, Validation and Control
• Manage the operational delivery of benefit administration items, including but not limited to: EIB (Payroll deduction) file creation and uploading, employment status change reporting, population reconciliation, data entry, and the monitoring of allowances
Ensure proper payment to all third-parties by processing benefit vendor invoicing and purchase order creation
Ensure all activities and processes are fully documented and standardized, where applicable, across all geographies
Ensure Total Rewards benefits operational processes consistently meet the committed service standards (completeness, timeliness, accuracy)
Ensure all established operational controls and reasonability checks are performed on a timely basis, and that the results of controls are evidenced
Ensure that allissues and CAPs (corrective action plans) related to the operation of benefits processesare documented and subject to source/cause analysis, and that the necessary remediation actions are completed and tested on a timely basis
Ensure Total Rewards benefits delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met
Ensure all Total Rewards benefits processes are always demonstrably “audit ready” and assume management responsibility for the successful outcome of all internal and external audits as they relate to the Total Rewards activity set.
Optimize the benefits operations operating model; Identify and assess end-to-end work streams across all geographies that can be automated and centralized to realize efficiencies and streamline resources
Identify processes where there can be cross-training opportunities or where there is ability to automate
Management and Supervision
Provide Leadership and Management direction for the Benefits Operations Organization globally.
• Management and delivery against all goals, including performance metrics, productivity commitments and financial plans
Identify opportunities for and drive improvement in control processes, delivery practices and systems.
Drive the timely implementation of global initiatives.
Represent and advocate for the needs of Benefits Operations in Total Rewards leadership forums.
Drive talent development for the benefits operation’s organization, including the development of actionable succession plans for all critical positions.
Skills and qualifications
10+ years of experience in Benefits Administration and/or Operations
Preferably experience in multi-country benefits environments.
Strong knowledge of payroll processing as it relates to benefits operation preferred
People management and leadership skills
Strong analytical and problem-solving skills - facilitation, negotiation and influencing skills
Process analysis skills through the use of controls and metrics
Excellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi.
English speaking necessary; fluent Spanish or other language preferred
Demonstrates drive, integrity, good judgment, adaptability, creativity, agility/flexibility, self-awareness, and ability to multi-task and prioritize
HR/Benefits BPO experience is also desirable
Human ResourcesCompensation & BenefitsFull timeTampa Florida United States$130,880.00 - $196,320.00
Anticipated Posting Close Date:
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