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Capital One Principal Process Manager 
United States, Texas, Plano 
671972985

26.06.2024
Plano 5 (31065), United States of America, Plano, Texas Principal Process Manager


General Responsibilities:

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

  • Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

  • Identify and implement process improvements driving issue resolution and risk mitigation activities

  • Tracking and resolving process breakdowns

  • Understanding customers’ needs of the process and driving process improvements

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

  • May lead a team and direct others on projects

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience with Microsoft Office or G Suite

  • At least 1 year of Process Management experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • 1+ years of experience in Compliance or Risk Management

  • 2+ years of experience in Process Management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.