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Responsibilities:
Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, establishing and maintaining formal process documentation, and improving control effectiveness
Monitoring and sharing performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners.
Owning and managing issue resolution.
Establishing an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.
Coach and train junior PM levels on processes, performance targets and goals
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
Perform parts of the process as needed
Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.
Foster a culture of openness & collaboration
Note: This exempt role follows the hybrid model. Associates are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in People leadership
At least 3 years of experience in Process Management or Risk Management
Preferred Qualifications:
2+ years of experience in Auto Financing Industry
4+ years of experience in Process Management
5+ years of experience in People leadership
2+ years of experience in basic coding or data visualization (e.g. SQL, Tableau)
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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