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Capital One Principal Process Manager 
United States, Texas, Plano 
473976105

10.08.2024
Plano 6 (31066), United States of America, Plano, Texas Principal Process Manager


Responsibilities:

  • Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, establishing and maintaining formal process documentation, and improving control effectiveness

  • Monitoring and sharing performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners.

  • Owning and managing issue resolution.

  • Establishing an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

  • Coach and train junior PM levels on processes, performance targets and goals

  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.

  • Perform parts of the process as needed

  • Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

  • Foster a culture of openness & collaboration


Note: This exempt role follows the hybrid model. Associates are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years of experience in People leadership

  • At least 3 years of experience in Process Management or Risk Management

Preferred Qualifications:

  • 2+ years of experience in Auto Financing Industry

  • 4+ years of experience in Process Management

  • 5+ years of experience in People leadership

  • 2+ years of experience in basic coding or data visualization (e.g. SQL, Tableau)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.