Capital One Principal Process Manager 

United States, Texas, Plano 

473976105

Responsibilities:

• Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, establishing and maintaining formal process documentation, and improving control effectiveness

• Monitoring and sharing performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners.

• Owning and managing issue resolution.

• Establishing an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Coach and train junior PM levels on processes, performance targets and goals

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.

• Perform parts of the process as needed

• Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Foster a culture of openness & collaboration

Note: This exempt role follows the hybrid model. Associates are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in People leadership

• At least 3 years of experience in Process Management or Risk Management

Preferred Qualifications:

• 2+ years of experience in Auto Financing Industry

• 4+ years of experience in Process Management

• 5+ years of experience in People leadership

• 2+ years of experience in basic coding or data visualization (e.g. SQL, Tableau)