Capital One Principal Process Manager 

United States, Texas, Plano 

671972985

General Responsibilities:

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

• Identify and implement process improvements driving issue resolution and risk mitigation activities

• Tracking and resolving process breakdowns

• Understanding customers’ needs of the process and driving process improvements

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• May lead a team and direct others on projects

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office or G Suite

• At least 1 year of Process Management experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 1+ years of experience in Compliance or Risk Management

• 2+ years of experience in Process Management