Capital One Principal Process Manager Transformation 

United States, Texas, Plano 

233039247

General Responsibilities:

• Be a trusted partner collaborating through internal consulting engagements that are impactful to cost, quality and delivery

• Redesign and optimize workflows/processes utilizing analytical Lean Six Sigma principles/tools

• Act as a servant leader to teach, facilitate and coach Commercial Bank associates and leaders to achieve breakthrough improvements

• Plan and Lead process improvement initiatives to completion

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

• Coach and train junior PM levels on processes, performance targets and goals

• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

• Ability to lead workshops to creatively design/facilitate solutions

• Ability to teach tools to your project team and the larger organization including why and how we use them

• Ability to work at a minimum on 3 or more projects at a time varying in size and complexity

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of process improvement experience

• At least 3 years of experience managing project teams and deliverables

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 1+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• 2+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

• Six Sigma Certification, Lean, Change Management or Agile certification

How our hybrid model works:

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide