Microsoft Technical Support Engineering Power Platform 

Taiwan, Taoyuan City 

667390846

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Preferred Qualifications
• Microsoft Technology Certifications

Experience in one or more of these areas desirable

Language Qualification

English Language: confident in reading, writing and speaking.

Mandarin Language(optional): fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Product/Process Improvement

Provides feedback to improve products to more senior engineers or technical advisors.

Identifies potential defects and escalates to more senior engineers to resolve.

Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Embody our culture and values