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Microsoft Technical Support Engineer - Power Platform 
Taiwan, Taoyuan City 
430838711

17.04.2025

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Qualifications


3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor''s Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.


• 1+ year(s) prior product, customer support AND/OR technical support experience.


• Microsoft Power Platform Experience or a Developer focused background would be beneficial but not essential.
• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to take Technical Leadership in one specific product or area of business processes.


Japanese Language: fluent in reading, writing and speaking.

English Language: confident in reading and writing; moderate spoken English skills

Responsibilities
• Team Readiness & Development– you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
• Case Management (Delivery Excellence)– you will perform case reviews to ensure process compliance.
• Managing Collaborative Activities– mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.

• Supportability Activities– you will contribute to customer self-help and volume deflection initiatives.
– you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

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