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SAP SAP iXP Intern support - Sales Service Cloud Machine Learning 
Brazil, Pará, Itaituba 
662760741

12.08.2024

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Location:São Leopoldo, RS, Brazil - hybrid

  • You will help delight SAP customers by analyzing and resolving known errors

  • You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying customized entries or hardware parameters

  • You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums

  • You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings

  • When needed, you will report errors to development teams

  • Support our customers via real time channels

What you bring:

  • Knowledge in prompt engineering, Machine Learning, concept, LLM and GENAi

  • Ability to understand CRM scenarios as well as interpretation of big Data

  • Knowledge in debugging, code creation to help building blueprint strategy

  • You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)

  • English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, incidents and phone

  • Ability in troubleshooting, root cause analysis.

  • Understanding of language troubleshooting in general

Nice to Have:

  • Database experience (PostgreSQL, CoreSQL, MSSQL)

  • Understanding of Business Processes

  • Knowledge of UI framework (HTML5, CSS, JavaScript, for example)



*Please, add your CV in English