SAP SAP iXP Intern- Technical Support Sales Service Cloud 

Brazil, Pará, Itaituba 

600539331

1. Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Position Title

Location: São Leopoldo, RS

• You will help delight SAP customers by analyzing and resolving known errors.
• You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
• When needed, you will report errors to development teams.
• Support our customers via real time channels (Chat, Phone, etc.).

What you bring:

• You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, cases, and phone.
• Ability in troubleshooting issues in SaaS, root cause analysis.

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