Wells Fargo Collections Representative 

Philippines, Maypajo 

647158007

In this role, you will:

• Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions
• Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Refer more complex issues to more experienced Account Resolution Representatives
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Completed 2nd year College Level (no back subjects)
• 2 years experience inCollections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment in a voice process
• Experience in Collections preferred
• Flexible with work hours, schedule and arrangement
• Willing to work in Mc Kinley Hill, Taguig City

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

15 Oct 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.