SAP Customer Engagement Support Advisor - Associate 

Brazil, Pará, Itaituba 

644302412

YOUR FUTURE ROLE

Associate Advisors contribute to the delivery of the internal and external service portfolio.

RESPONSIBILITIES AND TASKS

· Support customer facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance.

· Be skilled in and deliver Customer Engagement Support (CES) services.

· Create and drive appropriate customer-specific engagement plans based on business needs and supported by the CES offerings.

· Provide timely updates and knowledgeable answers in a positive and fair manner.

· Deliver with a customer first/ONE SAP mindset.

· Use/transform popular customer use cases into repeatable 1: many essential service plans.

· Engage in and support the creation of 1: many essential service plans.

· Pro-active reviews of SAP´s top segment customers to identify opportunities for “health improvements” and generation of advisory plans based on the CES services portfolio.

YOUR PROFILE

· Academic and/or professional experience as a leader and/or a contributor in projects and initiatives.

· Demonstrated customer-focused experience (internal or external customers).

· Has consistently demonstrated effective issue resolution.

· Understanding of the SAP Customer Services and Delivery portfolio of offerings.

· Practical knowledge of SAP Delivery Methodologies.

· Understanding of the SAP technology and understanding of SAP Applications (On-prem, and Cloud).

· Understanding of SAP support tools.

· Working with individuals from diverse cultures.

· Ability to manage multiple tasks or projects with changing priorities.

Fluent in English. Spanish and Portuguese are a plus/desired.

Together we Connect. Engage. Succeed.

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