SAP Customer Engagement Support Advisor Associate 

Mexico, Mexico City 

400818810

YOUR FUTURE ROLE

Associate Advisors contribute to the delivery of the internal and external service portfolio.

RESPONSIBILITIES AND TASKS

• Guide the customer facing role and/or customer through their plan by providing expert advice and guidance.
• Be skilled in and deliver CES internal & external services.
• Create and drive appropriate customer-specific plans based on business needs supported by the CES offerings.
• Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
• Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
• Provide timely updates and knowledgeable answers in a positive and fair manner.
• Deliver with a customer first/ONE SAP mindset.
• Identify and offer additional value drivers to ensure customers' success criteria to optimize, manage and/or use their solutions, is met.
• Transform customer use cases to repeatable 1: many Essential plans.
• Engage in and support the creation of 1: many Essential plans.

• Pro-active review SAP´s top customers to identify issues and generate a plan based on the CES services portfolio and contribute to improving the customer health.
• Create and drive appropriate customer-specific plans based on business needs.

YOUR PROFILE

• Academic and/or professional experience as a leader and/or a contributor in projects and initiatives.
• Demonstrated customer-focused experience (internal or external customers).

• Has consistently demonstrated effective issue resolution.
• Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
• Work in partnership with internal teams to identify and drive customer success initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
• Understanding of the SAP Customer Services and Delivery portfolio of offerings.
• Practical knowledge of SAP Delivery Methodologies.
• Understanding of the SAP technology and understanding of SAP Applications (On-prem, and Cloud).
• Understanding of SAP support tools.
• Working with individuals from diverse cultures.
• Ability to manage multiple tasks or projects with changing priorities.

Fluent in English, Spanish. Portuguese is a plus.

Together we Connect. Engage. Succeed.

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