YOUR FUTURE ROLE
Associate Advisors contribute to the delivery of the internal and external service portfolio.
RESPONSIBILITIES AND TASKS
- Guide the customer facing role and/or customer through their plan by providing expert advice and guidance.
- Be skilled in and deliver CES internal & external services.
- Create and drive appropriate customer-specific plans based on business needs supported by the CES offerings.
- Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
- Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
- Provide timely updates and knowledgeable answers in a positive and fair manner.
- Deliver with a customer first/ONE SAP mindset.
- Identify and offer additional value drivers to ensure customers' success criteria to optimize, manage and/or use their solutions, is met.
- Transform customer use cases to repeatable 1: many Essential plans.
- Engage in and support the creation of 1: many Essential plans.
- Pro-active review SAP´s top customers to identify issues and generate a plan based on the CES services portfolio and contribute to improving the customer health.
- Create and drive appropriate customer-specific plans based on business needs.
YOUR PROFILE
- Academic and/or professional experience as a leader and/or a contributor in projects and initiatives.
- Demonstrated customer-focused experience (internal or external customers).
- Has consistently demonstrated effective issue resolution.
- Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
- Work in partnership with internal teams to identify and drive customer success initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
- Understanding of the SAP Customer Services and Delivery portfolio of offerings.
- Practical knowledge of SAP Delivery Methodologies.
- Understanding of the SAP technology and understanding of SAP Applications (On-prem, and Cloud).
- Understanding of SAP support tools.
- Working with individuals from diverse cultures.
- Ability to manage multiple tasks or projects with changing priorities.
Fluent in English, Spanish. Portuguese is a plus.
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