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SAP Customer Engagement Support Advisor Associate 
Mexico, Mexico City 
400818810

12.08.2024

YOUR FUTURE ROLE

Associate Advisors contribute to the delivery of the internal and external service portfolio.

RESPONSIBILITIES AND TASKS

  • Guide the customer facing role and/or customer through their plan by providing expert advice and guidance.
  • Be skilled in and deliver CES internal & external services.
  • Create and drive appropriate customer-specific plans based on business needs supported by the CES offerings.
  • Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
  • Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
  • Provide timely updates and knowledgeable answers in a positive and fair manner.
  • Deliver with a customer first/ONE SAP mindset.
  • Identify and offer additional value drivers to ensure customers' success criteria to optimize, manage and/or use their solutions, is met.
  • Transform customer use cases to repeatable 1: many Essential plans.
  • Engage in and support the creation of 1: many Essential plans.
  • Pro-active review SAP´s top customers to identify issues and generate a plan based on the CES services portfolio and contribute to improving the customer health.
  • Create and drive appropriate customer-specific plans based on business needs.

YOUR PROFILE

  • Academic and/or professional experience as a leader and/or a contributor in projects and initiatives.
  • Demonstrated customer-focused experience (internal or external customers).
  • Has consistently demonstrated effective issue resolution.
  • Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
  • Work in partnership with internal teams to identify and drive customer success initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
  • Understanding of the SAP Customer Services and Delivery portfolio of offerings.
  • Practical knowledge of SAP Delivery Methodologies.
  • Understanding of the SAP technology and understanding of SAP Applications (On-prem, and Cloud).
  • Understanding of SAP support tools.
  • Working with individuals from diverse cultures.
  • Ability to manage multiple tasks or projects with changing priorities.

Fluent in English, Spanish. Portuguese is a plus.

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