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YOUR FUTURE ROLE
Associate Advisors contribute to the delivery of the internal and external service portfolio.
RESPONSIBILITIES AND TASKS
· Support customer facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance.
· Be skilled in and deliver Customer Engagement Support (CES) services.
· Create and drive appropriate customer-specific engagement plans based on business needs and supported by the CES offerings.
· Provide timely updates and knowledgeable answers in a positive and fair manner.
· Deliver with a customer first/ONE SAP mindset.
· Use/transform popular customer use cases into repeatable 1: many essential service plans.
· Engage in and support the creation of 1: many essential service plans.
· Pro-active reviews of SAP´s top segment customers to identify opportunities for “health improvements” and generation of advisory plans based on the CES services portfolio.
YOUR PROFILE
· Academic and/or professional experience as a leader and/or a contributor in projects and initiatives.
· Demonstrated customer-focused experience (internal or external customers).
· Has consistently demonstrated effective issue resolution.
· Understanding of the SAP Customer Services and Delivery portfolio of offerings.
· Practical knowledge of SAP Delivery Methodologies.
· Understanding of the SAP technology and understanding of SAP Applications (On-prem, and Cloud).
· Understanding of SAP support tools.
· Working with individuals from diverse cultures.
· Ability to manage multiple tasks or projects with changing priorities.
Fluent in English. Spanish and Portuguese are a plus/desired.
Together we Connect. Engage. Succeed.
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