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Tesla Bodyshop Service Advisor 
China, Hong Kong, Hong Kong Island 
609151708

13.08.2024
What You’ll Do
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
  • Perform detailed daily record keeping and reporting
What You’ll Bring
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail

  • Willingness to learn new and innovative automotive technologies
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, or equivalent, preferred
  • Retail automotive service experience, preferred
  • Fluency in Chinese and English