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Tesla Bodyshop Service Advisor China, Hong Kong, Hong Kong Island 609151708
13.08.2024
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What You’ll DoWhat You’ll Bring
Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Perform detailed daily record keeping and reporting
- Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, or equivalent, preferred
- Retail automotive service experience, preferred
- Fluency in Chinese and English
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