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Tesla Bodyshop Service Advisor 台中 
Taiwan, Taichung 
52677919

13.08.2024
What You’ll Do
  • To address any customer concern with the highest level of response and attention.
  • Assist customerson insurance claims and follow up on the procedures
  • Determine if technical solution can be resolved over the phone; escalateimmediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Management System.
  • Conduct Transactions with system; walk customer through correction andprovide summary.
  • Communicate estimated completion time, regular updates and follow through oneach customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with thework performed.


工作內容:

  • 招待親臨保養廠的顧客並提供解決方案
  • 協助汽車出險理賠相關事宜承辦
  • 協助保險理賠車身估價
  • 跟進保修車輛開單、進度掌控、品質監控
  • 解決顧客面臨的技術問題,並與技師團隊合作,以提供顧客良好的服務
  • 與廠內團隊議定維修時間,通知及與顧客講解維修情況
  • 與顧客聯繫並安排車輛交還時間
  • 跟進顧客並了解車輛維修後的情況,以定確保客戶滿意維修保養服務
What You’ll Bring
  • Minimum 2 years related customerservice working experiences
  • Flexible, proactive, attention to details, eager to contribute with strongcommon sense Flexible, proactive, attention to details, eager to contributewith strong common sense
  • Driving licence holder is necessary

工作要求:

  • 2年或以上相關工作經驗,有汽車出險理賠及文件收發經驗優先
  • 現場客戶服務經驗,能快速解決現場客訴問題
  • 反應靈活,擅長團隊合作,提供團隊良好的協助
  • 普通小客車駕照為必要