To address any customer concern with the highest level of response and attention.
Assist customerson insurance claims and follow up on the procedures
Determine if technical solution can be resolved over the phone; escalateimmediately to Shop Foreman / Service Manager to provide immediate attention.
Accurately record issues and data into Management System.
Conduct Transactions with system; walk customer through correction andprovide summary.
Communicate estimated completion time, regular updates and follow through oneach customer vehicle.
Coordinate the detail of every vehicle prior to delivery.
Coordinate the delivery time or pick up with each customer.
Follow up with Customer on services provided; ensure they are satisfied with thework performed.
工作內容:
招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題,並與技師團隊合作,以提供顧客良好的服務
與廠內團隊議定維修時間,通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況,以定確保客戶滿意維修保養服務
What You’ll Bring
Minimum 2 years related customerservice working experiences
Flexible, proactive, attention to details, eager to contribute with strongcommon sense Flexible, proactive, attention to details, eager to contributewith strong common sense