Tesla Bodyshop Service Advisor 台中 

Taiwan, Taichung 

52677919

• To address any customer concern with the highest level of response and attention.
• Assist customerson insurance claims and follow up on the procedures
• Determine if technical solution can be resolved over the phone; escalateimmediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction andprovide summary.
• Communicate estimated completion time, regular updates and follow through oneach customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with thework performed.

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

• Minimum 2 years related customerservice working experiences
• Flexible, proactive, attention to details, eager to contribute with strongcommon sense Flexible, proactive, attention to details, eager to contributewith strong common sense
• Driving licence holder is necessary

工作要求：

• 2年或以上相關工作經驗，有汽車出險理賠及文件收發經驗優先
• 現場客戶服務經驗，能快速解決現場客訴問題
• 反應靈活，擅長團隊合作，提供團隊良好的協助
• 普通小客車駕照為必要