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Tesla Bodyshop Parts Advisor China, Hong Kong, Hong Kong Island 857048111
13.08.2024
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What You’ll DoWhat You’ll Bring
- Answer phone calls, emails and drive-ins to address any customer’s concern with the highest level of response and attention.
- Return missed phone calls and emails promptly
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
- Conduct Transactions in system; walk customer through order and provide summary.
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
- Maintain records of time, expenses and materials.
- Communicate estimated parts ship and arrival time, including regular updates.
- Follow up with customer on parts order and ensure complete satisfaction with the order.
- Help maintain cleanliness of service center.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Pick up and deliver parts using full size van and 20ft trailer.
- Perform other related duties as assigned, based on the business need.
- 1-3 years experience in the automotive industry, 2-5 years material service and distribution experience.
- Maintain and perform top level professional integrity and appearance as a parts advisor. ASE Certification a plus.
- Degree or Certificate from a University program in Automotive Technology a plus.
- Dealer automotive service experience is a plus.
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
- Understand in basic automotive techniques related to repair and servicing of automobiles, automotive equipment and servicing methods.
- Experience in DMS Systems, SAP and MS Office Suite.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Excellent oral and written communication skills as well as the ability to follow instructions required.
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