IBM Support Engineer - AppDev Developer US shift 

Bulgaria, Sofia 

578100443

Responsibilities

• Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems
• Utilize Blockchain, APIc, IOT, APPConnect
• Problem Determination and troubleshooting
• Documenting problem resolution process and procedures
• Monitoring the IBM Cloud environment to provide optimum system availability
• Training and sharing information
• Providing timely updates on assigned projectsar field

Required Technical and Professional Expertise

• experience in level 2 customer service software support
• experience in Unix shell scripting
• Working knowledge of Linux/Unix
• Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment
• Knowledge of business analytics and cognitive computing
• Knowledge of Docker containers

Preferred Technical and Professional Expertise

• Experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
• Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
• Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
• Programming experience with Java, Go, or Python
• Ability to both work independently as well as in a team environment
• Ability to organize and prioritize multiple work assignments