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IBM Support Engineer - AppDev Developer US shift 
Bulgaria, Sofia 
578100443

29.08.2024

Responsibilities

  • Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems
  • Utilize Blockchain, APIc, IOT, APPConnect
  • Problem Determination and troubleshooting
  • Documenting problem resolution process and procedures
  • Monitoring the IBM Cloud environment to provide optimum system availability
  • Training and sharing information
  • Providing timely updates on assigned projectsar field


Required Technical and Professional Expertise

  • experience in level 2 customer service software support
  • experience in Unix shell scripting
  • Working knowledge of Linux/Unix
  • Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment
  • Knowledge of business analytics and cognitive computing
  • Knowledge of Docker containers


Preferred Technical and Professional Expertise

  • Experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
  • Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
  • Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
  • Programming experience with Java, Go, or Python
  • Ability to both work independently as well as in a team environment
  • Ability to organize and prioritize multiple work assignments