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IBM AI-Cognitive Support Engineer - US Shift 
Bulgaria, Sofia 
526670674

29.08.2024
Your Role and Responsibilities

Key responsibilities:

  • Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues
  • Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services supported within the IBM Cloud Service Catalog
  • Play a pivotal role in creating documentation, updating existing documentation and providing oversight and peer review of change control documents written by other team members
  • Engage with other Engineering teams for knowledge transferring of new products/technologies


Required Technical and Professional Expertise

  • Demonstrated track record of working directly with customers
  • In-depth understanding of the cloud computing industry with a focus on AI/cognitive
  • Strong ability of troubleshooting complex issues using problem determination best practices
  • Fluency in English (both verbal and written)


Preferred Technical and Professional Expertise

  • Expertise in Virtualization products and Cognitive/ AI concepts
  • Expertise in Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration
  • Experience in Cloud-based software development using technologies such as Cloud Foundry, Kubernetes, and various runtimes
  • Expert level industry and vendor certifications