Your Role and ResponsibilitiesKey responsibilities:
- Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues
- Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services supported within the IBM Cloud Service Catalog
- Play a pivotal role in creating documentation, updating existing documentation and providing oversight and peer review of change control documents written by other team members
- Engage with other Engineering teams for knowledge transferring of new products/technologies
Required Technical and Professional Expertise
- Demonstrated track record of working directly with customers
- In-depth understanding of the cloud computing industry with a focus on AI/cognitive
- Strong ability of troubleshooting complex issues using problem determination best practices
- Fluency in English (both verbal and written)
Preferred Technical and Professional Expertise
- Expertise in Virtualization products and Cognitive/ AI concepts
- Expertise in Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration
- Experience in Cloud-based software development using technologies such as Cloud Foundry, Kubernetes, and various runtimes
- Expert level industry and vendor certifications