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Your Role and Responsibilities
As an AI-Cognitive Support Engineer, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in improving overall customer experience by quickly identifying and resolving problems in a global IBM Cloud environment. You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key responsibilities: • Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues | As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect. You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key responsibilities: |
Required Technical and Professional Expertise
• Demonstrated track record of working directly with customers • In-depth understanding of the cloud computing industry with a focus on AI/cognitive • Strong ability of troubleshooting complex issues using problem determination best practices • Fluency in English (both verbal and written) |
Preferred Technical and Professional Expertise
• Expertise in Virtualization products and Cognitive/ AI concepts • Expertise in Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration • Experience in Cloud-based software development using technologies such as Cloud Foundry, Kubernetes, and various runtimes • Expert level industry and vendor certifications • Fluency in one of the following languages: German, French, Italian, Spanish or Portuguese is a plus |
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