IBM AI-Cognitive Support Engineer - US Shift 

Bulgaria, Sofia 

526670674

Key responsibilities:

• Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues
• Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services supported within the IBM Cloud Service Catalog
• Play a pivotal role in creating documentation, updating existing documentation and providing oversight and peer review of change control documents written by other team members
• Engage with other Engineering teams for knowledge transferring of new products/technologies

Required Technical and Professional Expertise

• Demonstrated track record of working directly with customers
• In-depth understanding of the cloud computing industry with a focus on AI/cognitive
• Strong ability of troubleshooting complex issues using problem determination best practices
• Fluency in English (both verbal and written)

Preferred Technical and Professional Expertise

• Expertise in Virtualization products and Cognitive/ AI concepts
• Expertise in Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration
• Experience in Cloud-based software development using technologies such as Cloud Foundry, Kubernetes, and various runtimes
• Expert level industry and vendor certifications