IBM Application Development Support Engineer - US Shift 

Bulgaria, Sofia 

634775445

Your Role and Responsibilities
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.

Key responsibilities:

• Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems
• Utilize Blockchain, APIc, IOT, APPConnect
• Document problem resolution process and procedures
• Monitor the IBM Cloud environment to provide optimum system availability
• Regularly report progress to stakeholders, keeping them informed about development milestones and potential challenges on the assigned projects
• Conduct training sessions and offer technical insights

Required Technical and Professional Expertise

• Proven experience in Software Development
• Demonstrated track record of success in providing technical support, emphasising a focus on customer satisfaction
• Troubleshooting capabilities
• Hands-on experience in Managing Client expectations/Satisfaction and Problem Determination/Resolution
• Fluency in English (both verbal and written)

Preferred Technical and Professional Expertise

• Knowledge of SW Development in Iaas/Paas environment
• Knowledge of Cloud development environment
• DevOps
• Network diagnostic skills using utilities like dig, traceroute, mtr and others