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IBM Application Development Support Engineer - US Shift Bulgaria, Sofia 330972872
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Your Role and Responsibilities
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.
Key responsibilities:
GCLD24
GCLD24
GCLD24
Required Technical and Professional Expertise
- Proven experience in Software Development
- Demonstrated track record of success in providing technical support, emphasising a focus on customer satisfaction
- Troubleshooting capabilities
- Hands-on experience in Managing Client expectations/Satisfaction and Problem Determination/Resolution
- Fluency in English (both verbal and written)
Preferred Technical and Professional Expertise
- Knowledge of SW Development in Iaas/Paas environment
- Knowledge of Cloud development environment
- DevOps
- Network diagnostic skills using utilities like dig, traceroute, mtr and others
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