IBM Application Development Support Engineer - EU Shift 

Bulgaria, Sofia 

345815050

Your Role and Responsibilities
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.

Key responsibilities:

• Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems
• Utilize Blockchain, APIc, IOT, APPConnect
• Document problem resolution process and procedures
• Monitor the IBM Cloud environment to provide optimum system availability
• Regularly report progress to stakeholders, keeping them informed about development milestones and potential challenges on the assigned projects
• Conduct training sessions and offer technical insights

Required Technical and Professional Expertise

• Proven track record of client-facing experience in software support, showcasing the ability to articulate complex ideas, challenges, and solutions effectively
• Experience in Unix shell scripting, knowledge of Linux/Unix
• Understanding and familiarity with Cloud software monitoring in a Software as a Service (SaaS) environment
• Knowledge of business analytics and cognitive computing as well as Docker containers
• Fluency in English (both verbal and written)

Preferred Technical and Professional Expertise

• Demonstrated experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
• Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
• Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
• Programming experience with Java, Go, or Python
• Fluency in one of the following languages: German, French, Italian, Spanish or Portuguese is a plus