Boston Scientific Service Support Specialist 

Netherlands, Limburg 

546121300

This Service Support Specialist will manage the preparation and execution of capital equipment installations and upgrades (software & hardware) in support of sales, marketing, and service operations activities for capital equipment in the EMEA region.

Your responsibilities include:

• Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations and installation activities;
• Facilitates discussions and attends pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans;
• Main contact within CETS organization for advice on standardized installations/upgrades;
• Manage Demo pools for the division in support of congresses, training sessions etc.;
• Creation, management and final closure of service cases in the Global service management system;
• Manage install base data in the Global service management system;
• Creation, releasing or requesting orders of Capital equipment for installations and upgrades;
• Managing & monitoring of the logistical flow.

What we are looking for:

• MBO level, preferably with a technical and/ or logistical specialization;
• Experience in working with technical, distribution, sales and direct customer environment is a pre;
• Combines a problem solving attitude with liaison focused communication skills;
• Is capable of organizing their own work;
• Has excellent English verbal and written skills;
• Experience with SAP is a pre;
• Ambitious, eager to improve and result driven.