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Boston Scientific Service Support Specialist 
Netherlands, Limburg 
546121300

30.08.2024

This Service Support Specialist will manage the preparation and execution of capital equipment installations and upgrades (software & hardware) in support of sales, marketing, and service operations activities for capital equipment in the EMEA region.

Your responsibilities include:

  • Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations and installation activities;
  • Facilitates discussions and attends pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans;
  • Main contact within CETS organization for advice on standardized installations/upgrades;
  • Manage Demo pools for the division in support of congresses, training sessions etc.;
  • Creation, management and final closure of service cases in the Global service management system;
  • Manage install base data in the Global service management system;
  • Creation, releasing or requesting orders of Capital equipment for installations and upgrades;
  • Managing & monitoring of the logistical flow.

What we are looking for:

  • MBO level, preferably with a technical and/ or logistical specialization;
  • Experience in working with technical, distribution, sales and direct customer environment is a pre;
  • Combines a problem solving attitude with liaison focused communication skills;
  • Is capable of organizing their own work;
  • Has excellent English verbal and written skills;
  • Experience with SAP is a pre;
  • Ambitious, eager to improve and result driven.