Boston Scientific Technical Support Specialist 

Netherlands, Limburg 

26816378

Your responsibilities include:

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
• Providing second line Technical Support outside the EMEA region to internal and external customers;
• Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems;
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
• Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
• Participating in on-going training.

What we are looking for:

• Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit;
• Excellent English, German and Dutch verbal and writing skills is a must;
• Computer literate;
• A problem-solving attitude with good communication skills;
• Flexible and representative ;
• Comfortable in challenging situations;
• Good social and communication skills;
• Good Document Practices skills;
• Ambition, eagerness to learn and improve, drive for results.