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Partner with field sales team to resolve issues, assist with funnel management, quote creation, change orders, concessions, and non-standard terms requests
Coordinate workflow closures across all functional teams
Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role
Proficient in use of Microsoft Office
Demonstrated ability to work under pressure against tight deadlines, with accuracy
Willingness to work extended hours at quarter close
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Detail oriented mindset strongly desired
Knowledge and experience working with PCS products, services, and teams
GE systems knowledge
Experience working as a support person for the field
Prior experience supporting a Sales team
Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.)
Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
Basic understanding of technical/medical equipment and services, preferred knowledge
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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