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GE HealthCare Field Engineer - Patient Care Solutions Monitoring West 
Mexico, Mexico City 
71066957

08.09.2024
Responsibilities:
  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

  • Assist more experienced field engineers with equipment installation.

  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

  • Effectively communicate and partner with teammates and colleagues.

  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

  • Serve as a member of the account community for key accounts.

  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

  • Keep up to date with competitor information and market trends.

  • Answer service calls independently without assistance within one year of employment.

  • Role will have travel throughout the Lake Erie market (Michigan, Ohio, Pennsylvania, West Virginia) and assist other markets, but ultimately service the West Virginia area.

Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

  • Applicant should have a strong IT / Networking background.

  • Experience with Web applications as well as Microsoft suite of products.

  • Experience with servicing technology in a healthcare environment a plus.

Special Physical Requirements:
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

  • Must have and maintain a valid Driver's License.

  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
    Complete all planned Quality, EHS & Compliance