GE HealthCare Technical Support Engineer - PCI Patient Care Infrastructure 

Mexico, Mexico City, Mexico City 

757177928

This is a remote role where you will work out of your home office. The successful candidate will need the ability to support customers in the Eastern Time Zone (8-5 or 9-6 Eastern time).
Responsibilities:

• Provide advanced, expert level remote and on-site technical support for PCI.

• Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, Peers, and Customers. That may include both remote and onsite support.

• Has and provides advanced expert support and training in PCI. Sought out as a technical subject matter expert for new capability development projects.

• Expert Level support of the GEHC escalation process working closely with customer and field teams to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Evaluate others’ contributions, develop ways to improve, and personally contribute to the online knowledge archive, to increase the technical solutions available to FE’s and fellow TSE’s.

• Improve productivity tools through idea generation, workout leadership, and projects that are cross-functional, global, and impactful.

• Champion Productivity Programs and act as change agent/ field ""expert"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.

• Partner to direct, manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging service capabilities by increasing the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates, or PM cycle time reduction.)

• Sought out to provide valuable input to new product development using experience in resolving technical issues. This includes improvements in service readiness, service diagnostic tools, feature enhancements and product quality.

• Partners with and sought out by Service / Product Engineering and field support specialists to improve product quality and resolve formal customer escalations.

• Maintain, grow, and train others with regards to up-to-date knowledge of modality products, service expertise, and tools to maintain “field expert” advisory status.

• Maintain and enhance modality support knowledge, such as: Networking/VM/AV/OS, knowledge of legacy products.

• Coaching and training for FE's and CST’s to ensure that technical and customer skills are up to date and meet the needs of the business.

• Travel to, support, and advise installations, FMIs, and customer escalations (CSOs) at customer sites.

• Provide technical advisement and support for contract sales.

Required Qualifications:

• Associate's or bachelor’s degree in electrical, mechanical, biomedical engineering, or related field AND minimum 5 years of experience servicing mechanical and/or electrical equipment or; Equivalent military education to associate or bachelor’s degrees AND minimum 5 years of experience servicing mechanical and/or electrical equipment OR; High School Diploma/GED AND minimum 8 years of experience servicing mechanical and/or electrical equipment

• Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent external to GEHC with regards to the repair and maintenance of PCI systems such as CH/FH Telemetry, Enterprise Access, CARESCAPE Gateway and the CARESCAPE Network

• Intermediate to advanced networking skills in switching, routing, and wireless technologies

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Qualifications:

• Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems

• Knowledge and experience using Common Service Desktop, troubleshooting, CRM and other remote tools

• Ability to stay calm in various customer support situations

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Application Deadline: February 07, 2025