About the Role This is a high-impact leadership role. You’ll need to think strategically, lead operationally, and step in tactically when it counts—whether it’s an escalation, a strategic review, or driving team performance.
Our CS team is responsible for:
- Guiding customers through implementation and onboarding
- Driving product adoption and usage
- Leading strategic business reviews
- Building relationships with users and decision makers on the customer side
- Managing risks and solving challenges early
- Planning renewals and forecasting account health
- Generating Customer Success Qualified Leads (CSQLs) for expansion
Team Leadership & Strategy
- Lead and grow a team of 10–12 CSMs (experience range: 4–15 years)
- Define structure, territory coverage, and team goals
- Coach for both consistency and individual ownership
- Build scalable systems and playbooks for proactive execution
- Help shape regional CS strategy in partnership with SEAPAC leadership
Customer Impact & Growth
- Act as executive sponsor for key accounts across India
- Build long-term relationships with CMOs, VPs, and senior stakeholders
- Guide the team to deliver measurable value and business outcomes
- Identify upsell and expansion opportunities through customer insight
- Partner closely with Sales, Solutions, Product, and Marketing teams
Execution Excellence
- Develop deep product fluency and lead with clarity in escalations
- Step in during critical conversations—whether internal or external
- Use data to inform decisions, track progress, and prioritize effort
- Represent India CS in regional and cross-functional planning
Requirements: - Minimum 12 years of experience in SaaS, Martech, or Adtech
- At least 5 years leading CSMs; experience managing managers is a strong plus
- Deep understanding of mobile/app marketing and attribution models
- Ability to operate at multiple levels: strategic, operational, and hands-on
- Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards)
- Excellent communication and storytelling abilities, especially with senior stakeholders
- Proven track record of working cross-functionally to solve business problems
- Bonus: Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus
Why This Role Matters If you're a builder, operator, and leader who thrives on clarity, ownership, and execution, we’d love to meet you.
Oren Kaniel, CEO