AppsFlyer CUSTOMER SUCCESS LEAD - INDIA 

India, Karnataka, Bengaluru 

484785281

This is a high-impact leadership role. You’ll need to think strategically, lead operationally, and step in tactically when it counts—whether it’s an escalation, a strategic review, or driving team performance.

Our CS team is responsible for:

• Guiding customers through implementation and onboarding
• Driving product adoption and usage
• Leading strategic business reviews
• Building relationships with users and decision makers on the customer side
• Managing risks and solving challenges early
• Planning renewals and forecasting account health
• Generating Customer Success Qualified Leads (CSQLs) for expansion

Team Leadership & Strategy

• Lead and grow a team of 10–12 CSMs (experience range: 4–15 years)
• Define structure, territory coverage, and team goals
• Coach for both consistency and individual ownership
• Build scalable systems and playbooks for proactive execution
• Help shape regional CS strategy in partnership with SEAPAC leadership

Customer Impact & Growth

• Act as executive sponsor for key accounts across India
• Build long-term relationships with CMOs, VPs, and senior stakeholders
• Guide the team to deliver measurable value and business outcomes
• Identify upsell and expansion opportunities through customer insight
• Partner closely with Sales, Solutions, Product, and Marketing teams

Execution Excellence

• Develop deep product fluency and lead with clarity in escalations
• Step in during critical conversations—whether internal or external
• Use data to inform decisions, track progress, and prioritize effort
• Represent India CS in regional and cross-functional planning

• Minimum 12 years of experience in SaaS, Martech, or Adtech
• At least 5 years leading CSMs; experience managing managers is a strong plus
• Deep understanding of mobile/app marketing and attribution models
• Ability to operate at multiple levels: strategic, operational, and hands-on
• Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards)
• Excellent communication and storytelling abilities, especially with senior stakeholders
• Proven track record of working cross-functionally to solve business problems
• Bonus: Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus

If you're a builder, operator, and leader who thrives on clarity, ownership, and execution, we’d love to meet you.

Oren Kaniel, CEO