Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

AppsFlyer CUSTOMER SUCCESS LEAD - INDIA 
India, Karnataka, Bengaluru 
484785281

Yesterday
About the Role

This is a high-impact leadership role. You’ll need to think strategically, lead operationally, and step in tactically when it counts—whether it’s an escalation, a strategic review, or driving team performance.

Our CS team is responsible for:

  • Guiding customers through implementation and onboarding
  • Driving product adoption and usage
  • Leading strategic business reviews
  • Building relationships with users and decision makers on the customer side
  • Managing risks and solving challenges early
  • Planning renewals and forecasting account health
  • Generating Customer Success Qualified Leads (CSQLs) for expansion

Team Leadership & Strategy

  • Lead and grow a team of 10–12 CSMs (experience range: 4–15 years)
  • Define structure, territory coverage, and team goals
  • Coach for both consistency and individual ownership
  • Build scalable systems and playbooks for proactive execution
  • Help shape regional CS strategy in partnership with SEAPAC leadership

Customer Impact & Growth

  • Act as executive sponsor for key accounts across India
  • Build long-term relationships with CMOs, VPs, and senior stakeholders
  • Guide the team to deliver measurable value and business outcomes
  • Identify upsell and expansion opportunities through customer insight
  • Partner closely with Sales, Solutions, Product, and Marketing teams

Execution Excellence

  • Develop deep product fluency and lead with clarity in escalations
  • Step in during critical conversations—whether internal or external
  • Use data to inform decisions, track progress, and prioritize effort
  • Represent India CS in regional and cross-functional planning
Requirements:
  • Minimum 12 years of experience in SaaS, Martech, or Adtech
  • At least 5 years leading CSMs; experience managing managers is a strong plus
  • Deep understanding of mobile/app marketing and attribution models
  • Ability to operate at multiple levels: strategic, operational, and hands-on
  • Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards)
  • Excellent communication and storytelling abilities, especially with senior stakeholders
  • Proven track record of working cross-functionally to solve business problems
  • Bonus: Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus
Why This Role Matters

If you're a builder, operator, and leader who thrives on clarity, ownership, and execution, we’d love to meet you.

Oren Kaniel, CEO