Adidas SR SPECIALIST GBS ACCT & SALES OPS 

Vietnam, Ho Chi Minh City 

482558085

Responsibilities:

• Independently providing support to all assigned customers in Poland.
• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analysis at the request of customers or Sales.
• Working in close cooperation with internal and external departments (e.g., Sales, Account Operations Teams, Finance, Order Fulfilment, Customer Data) when dealing with the following topics:
• Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
• Returns and complaints.
• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
• Coordinating new customer set-ups and changes to customer data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Data Management
• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Coordinating special handling for new requests and support in processing of returns and complaints.
• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
• Requesting return and/or intermediate transport from the logistics partners.
• Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints.
• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer.
• Processing damage reports and notifying the Transportation department of transportation damage and losses.
• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis.
• Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits
• Working in close cooperation with the Sales team and supporting them in Account Operations by providing specific expertise in the processes involved.
• Performing special tasks, e.g., SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
• Standing in for and supporting colleagues working in other groups within Account Operations

Knowledge, Skills, and Abilities:

• A strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects
• Fluency in Polish (written and spoken)
• Advanced English knowledge (written and spoken)
• Process-oriented mindset and in-depth understanding of complex correlations
• Autonomous and independent working style
• A high level of problem-solving ability
• Ability to contribute to a team environment.