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KEY RESPONSIBILITIES
Support communication with customers via all relevant communication channels (e-mail, tickets, phone) providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales.
Perform Orderbook management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, claims and complaints.
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
Standing in for and supporting colleagues working in the team and other groups within Account Operations
KNOWLEDGE SKILLS AND ABILITIES
University degree or equivalent experience
Ideally 2-3 years of relevant experience in B2B/Wholesale support
Business fluency in English and Polish, combined with great external stakeholder communication
Solid knowledge of Excel - VLOOKUP’s and Pivot Tables
Ideally, knowledge in SAP and Assist (Salesforce)
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