Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
Claims management activities such us logistic claims and defect / used product
Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
Manage customer relationship, which includes problem resolution and root cause analysis
Manage the relationships within customer service and sales as well as other stakeholders in the business
Identify the improvement opportunities and support their implementation
Support ongoing projects for the implementation of technology solutions
Key Relationships:
Credit Management
Other Customer Service teams
Sales
Market FinanceKnowledge, Skills and Abilities :
Strong customer service orientation
High level of empathy and emotional intelligence
Experience with SAP
Experience with Salesforce.com
Experience in a Shared Service environment or similar
Ability to read, write and communicate in English in a business setting
Ability to pay close attention to detail and high degree of customer orientation
Good Problem solving and analytical skills
Self-motivated and self-directed individual
Requisite Education and Experience / Minimum Qualifications:
University degree
1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics
High level of customer orientation and communication skills