Adidas SPECIALIST GBS ACCOUNT & SALES OPS 

China, Shanghai, Yangpu District 

491549820

Key Responsibilities:

• Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
• Claims management activities such us logistic claims and defect / used product
• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationships within customer service and sales as well as other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Support ongoing projects for the implementation of technology solutions

Key Relationships:

• Credit Management
• Other Customer Service teams
• Sales
• Market FinanceKnowledge, Skills and Abilities :

• Strong customer service orientation
• High level of empathy and emotional intelligence
• Experience with SAP
• Experience with Salesforce.com
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Good Problem solving and analytical skills
• Self-motivated and self-directed individual

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics
• High level of customer orientation and communication skills