Adidas SPECIALIST GBS ACCT & SALES OPS POLISH SPEAKER 

China, Shanghai, Yangpu District 

226972075

KEY RESPONSIBILITIES

• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales.

• Perform Orderbook management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.

• Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, claims and complaints.

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Standing in for and supporting colleagues working in the team and other groups within Account Operations

KNOWLEDGE SKILLS AND ABILITIES

• University degree or equivalent experience

• Ideally 2-3 years of relevant experience in B2B/Wholesale support

• Business fluency in English and Polish, combined with great external stakeholder communication

• Solid knowledge of Excel - VLOOKUP’s and Pivot Tables

• Ideally, knowledge in SAP and Assist (Salesforce)