As a Senior Product Associate in
Job responsibilities
- Develop requirements and orchestrate implementation of fraud tools for identity verification and transaction processing for an innovative biometric wallet service
- Collaborates with Merchant Services risk teams to minimize risk and fraud for biometric payments and evaluation of internal and external fraud solutions
- Coordinates with the Customer Support Product Managers on risk surveillance and risk management
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Developing expertise and previous integration experience with identity verification platforms (like: Telesign, Prove, Threatmetrix, Emailage, or Pipl/elephant.online) and/or risk management platforms (like: Kount, Visa Decision Manager, Singifyd, Cybersource, Forter, SifT)
- Fraud/Risk management experience in card payments at an Issuer, Acquirer, Network Brand, Large Merchant or Service Provider.
- Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- High level of integrity and discretion to handle confidential information
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Strong critical thinker with the vision to work both tactically and strategically
Preferred qualifications, capabilities, and skills
- Deep knowledge of identity management solutions and fraud detection systems
- Familiarity with fraud detection techniques, biometric verification systems, and AI/ML in fraud detection applications
- Knowledge of merchant acquiring systems including payment terminals and payment lifecycle
- Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement