JPMorgan Omnichannel Biometric Senior Product Associate - Payments 

United States, Texas, Plano 

476168294

As a Senior Product Associate in

Job responsibilities

• Develop requirements and orchestrate implementation of fraud tools for identity verification and transaction processing for an innovative biometric wallet service
• Collaborates with Merchant Services risk teams to minimize risk and fraud for biometric payments and evaluation of internal and external fraud solutions
• Coordinates with the Customer Support Product Managers on risk surveillance and risk management
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Developing expertise and previous integration experience with identity verification platforms (like: Telesign, Prove, Threatmetrix, Emailage, or Pipl/elephant.online) and/or risk management platforms (like: Kount, Visa Decision Manager, Singifyd, Cybersource, Forter, SifT)
• Fraud/Risk management experience in card payments at an Issuer, Acquirer, Network Brand, Large Merchant or Service Provider.
• Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• High level of integrity and discretion to handle confidential information
• Exceptional ownership and bias for action: willing to move quickly and decisively
• Strong critical thinker with the vision to work both tactically and strategically

Preferred qualifications, capabilities, and skills

• Deep knowledge of identity management solutions and fraud detection systems
• Familiarity with fraud detection techniques, biometric verification systems, and AI/ML in fraud detection applications
• Knowledge of merchant acquiring systems including payment terminals and payment lifecycle
• Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement