JPMorgan Omnichannel Biometric Product Associate - Payments 

United States, Texas, Plano 

360080957

Job responsibilities

• Partners with the Senior Product Manager to manage consumer onboarding and transaction risk for an innovative merchant payment service enabled by Biometrics
• Collaborates with Merchant Acquiring risk teams to achieve business objectives
• Coordinates with the Customer Support Product Managers on risk surveillance and risk management
• Stays informed of industry regulations, best practices, and compliance requirements
• Reviews biometric risk performance to continuously improve the biometric solution
• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge of biometrics-based user authentication
• Developing knowledge of risk management practices for consumer account onboarding and transaction processing
• Developing knowledge level of the product development life cycle
• to product life cycle activities including discovery and requirements definition
• Demonstrate emerging knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement
• Familiarity with Customer Self Service solutions
• Experience with new business impact and risk analysis
• Knowledge of payment systems including payment terminals, authentication, and authorization etc.