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JPMorgan Omnichannel Biometric Product Associate - Payments 
United States, Texas, Plano 
360080957

29.08.2024

Job responsibilities

  • Partners with the Senior Product Manager to manage consumer onboarding and transaction risk for an innovative merchant payment service enabled by Biometrics
  • Collaborates with Merchant Acquiring risk teams to achieve business objectives
  • Coordinates with the Customer Support Product Managers on risk surveillance and risk management
  • Stays informed of industry regulations, best practices, and compliance requirements
  • Reviews biometric risk performance to continuously improve the biometric solution
  • Supports the development of our product strategy and roadmap
  • Collects and analyzes metrics on product performance to inform decision-making
  • Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
  • Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
  • Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
  • Developing knowledge of biometrics-based user authentication
  • Developing knowledge of risk management practices for consumer account onboarding and transaction processing
  • Developing knowledge level of the product development life cycle
  • to product life cycle activities including discovery and requirements definition
  • Demonstrate emerging knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

  • Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement
  • Familiarity with Customer Self Service solutions
  • Experience with new business impact and risk analysis
  • Knowledge of payment systems including payment terminals, authentication, and authorization etc.