Bigid Sr Customer Success Manager 

United Arab Emirates, Dubai 

411269242

What you’ll do:

• Manage the customer relationship, risk, and revenue
• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
• Apply a consultative approach to understand customer needs, goals and lead them to value.
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

What you’ll bring:

• 5+ years in Customer Success managing a portfolio of large enterprise accounts
• Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
• Proven experience working in the Middle East for at least 3 years. Fluency in English and Arabic is highly preferred.
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Other compulsory benefits based on country of residence