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Bigid Sr Customer Success Manager 
United Arab Emirates, Dubai 
411269242

21.11.2024

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
  • 2024 Inc. 5000 list for the 4th consecutive year!
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

  • Manage the customer relationship, risk, and revenue
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
  • Apply a consultative approach to understand customer needs, goals and lead them to value.
  • Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
  • Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
  • Identify risk and execute a cross-functional risk mitigation plan
  • Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
  • Share our Values of Care-Do-Try-Shine!

What you’ll bring:

  • 5+ years in Customer Success managing a portfolio of large enterprise accounts
  • Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
  • Proven experience working in the Middle East for at least 3 years. Fluency in English and Arabic is highly preferred.
  • Ability to understand customer needs and provide appropriate best practices
  • Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
  • Deep understanding of value drivers in recurring revenue business models
  • Familiarity with on-premise and/or cloud data landscape
  • Outstanding interpersonal communication, customer relationship, and executive presentation skills
  • Excellent organization skills and ability to multitask in a fast-paced startup environment
  • Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
  • BS/BA degree

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

  • - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Flexible work arrangements
  • Other compulsory benefits based on country of residence