F5 Customer Success Manager III 

United Arab Emirates, Dubai, Dubai 

642823237

Responsibilities

• Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
• Maintain an expert-level understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
• Develop and execute comprehensive success plans that drive customers to consistently achieve their strategic business outcomes.
• Lead strategic Quarterly Business Reviews with customers to ensure alignment of services with their long-term goals and objectives.
• Analyze and interpret adoption and utilization trends to provide strategic recommendations based on risk and business need.
• Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.
• Identify renewal risks and collaborate with internal teams for successful renewals.
• Drive customer retention through quarterly reviews, demonstrating the value of products and services.
• Champion the voice of the customer by providing strategic feedback to internal teams about products, pain points, and service experience.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Skills & Experience

• Experience in a customer-facing role involving SaaS solutions.
• Minimum 3 years of experience in the role of Customer Success Manager in a SaaS organization
• Proven ability to quickly learn new technologies.
• Prior experience in a customer success/account management role, particularly with large enterprise customers.
• Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.
• Customer-focused approach and consultative engagement style.
• Previous experience compiling and presenting meaningful, value-rich business reviews.
• Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.
• Experience with F5 products a plus.

Qualifications?

• Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).
• 6 - 8 years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.
• Customer obsession with a passion for ensuring customers’ success while balancing business needs.
• Excellent communication skills, including issue tracking, triaging, and crisis management.
• Deep knowledge of the Customer Success industry.
• Ability to travel up to 10% of the time.
• Proficiency in English is required.
• This position requires residency in the EMEA time zone and working EMEA standard time zone hours.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.