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NetApp Customer Success Manager United Arab Emirates, Dubai, Dubai 936557297
30.06.2024
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Essential Functions
- Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
- Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
- Conduct monthly service reviews & health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
- Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
- Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
- Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members
- Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes and playbooks
Job Requirements
- Strong communication skills and emotional intelligence to build relationships and effectively address customer challenges
- Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
- Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs
- Proven ability to cultivate valuable and outcome-oriented relationships with customers
- Capable of working independently and collaboratively with global internal and external teams
- Skilled in data analysis, providing actionable insights, and making recommendations
- Fluent in Arabic and English
Education
- Bachelor's degree required or 1 - 3 years of B2B customer-facing experience or relevant experience
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