Microsoft Technical Support Engineering- SharePoint Online & One Drive Taiwan, Taoyuan City 390646628
Share
Successful engineer skill set:
o Problem isolation and solving techniques.
o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge.
o Act as a subject matter expert regarding product / configuration.
o Ability to receive feedback and recognize areas of improvement.
o Effective time management by utilizing available time to progress current cases forward.
Required Qualifications:
Language Qualification
English Language: fluent in reading, writing and speaking.
Responsibilities
• Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation, either technically or strategically
• Create and maintain incident management requests to product group/engineering group
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles
These jobs might be a good fit
