Microsoft Technical Support Engineering- SharePoint Online & One Drive 

Taiwan, Taoyuan City 

390646628

Successful engineer skill set:

o Problem isolation and solving techniques.

o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge.

o Act as a subject matter expert regarding product / configuration.

o Ability to receive feedback and recognize areas of improvement.

o Effective time management by utilizing available time to progress current cases forward.

Required Qualifications:

Language Qualification
English Language: fluent in reading, writing and speaking.

• Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams

• Identify cases that require escalation, either technically or strategically

• Create and maintain incident management requests to product group/engineering group

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

• Lead or participate in building communities with peer delivery roles